Crucial Conversations -Tools for Talking When Stakes Are High
Authors: Kerry Patterson, Joseph Grenny, Ron McMillan, and Al SwitzlerPublished: 2002 (updated editions in 2012 and 2021)Category: Communication, Conflict Resolution, Leadership, Personal Development We’ve all been there—moments when emotions run high, opinions clash, and the outcome matters a great deal. Whether it’s confronting a colleague about missed deadlines, navigating a sensitive family issue, or negotiating…